Terms & Conditions
a) Personal Information Antivirus Help Zone doesn’t call its customer’s randomly.If customer need any assistance, they can email us anytime at email@example.com. We may ask some personal information such as contact number, email address, first and last name etc to verify the authentication of our existing customer as well as for the purpose of registering new customer. During registration, customer is required to give their personal contact information such as First and Last name, E-mail address, Postal address, customer id, if assigned any. Antivirus Help Zone will use your contact details to contact you regarding the online support services you have requested. This includes re-registration for current plan, up-gradation for new plan, renewal notifications, expiry of current plan, any important information regarding security threats, special plan offers and valuable feedback for improving our service.
** For any financial related maters Antivirus Help Zone will first email customer, the detail of any such communication. Further its customer’s decision to contact us anytime at firstname.lastname@example.org regarding the renewal or any up-gradation in service plan. Antivirus Help Zone never call customer for any financial details, so we strictly advice all our customer not to share their financial detail with anyone under any circumstances.**
b) Payment Information If customer registers to use the service provided by Antivirus Help Zone , we never ask credit card information over the phone. The payment information is to be entered only by the user. Antivirus Help Zone may use a third party gateway to process and verify credit cards for billing purposes. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing. All credit or debit card numbers are processed through secure (SSL) servers and these numbers are not accessible by us.
c) Computer System Information
1) Customer Computer – We also ask for information related to customers computer. This may include: information about the date of purchase of customer computer, type of computer, identification number of customer computer, configuration and model of your computer and any computer hardware, software or peripherals attached to it, condition of the computer, system and registry data about software installations and hardware configurations, and error tracking files. This information is required to provide efficient technical support to you, and to help us update our support tools and enhance our support service.
2) Access – to provide its customers instant and efficient support Antivirus Help Zone uses qualified tools which allow customer to grant control of their computer to an Expert using internet, so that our qualified, experienced technicians can help you instantly. Experts are not allowed to use the online access tool until and unless customer have consented to grant control. Technicians will not use online access tool to access customer personal information. Kindly inform immediately if found any suspicious activity.
3) Diagnostic Tools – Antivirus Help Zone diagnoses tools may collect some useful information about the current condition of a computer system. Antivirus Help Zone use’s this information to diagnose and resolve customer’s problem. Information collected by Antivirus Help Zone tools will not contain any personal information such as websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Diagnoses application is also subject to the restriction of use in the respective software license agreements.
4) Live Help call Records – Antivirus Help Zone reserves the right to monitor online sessions between customer and a technical support executive for quality control of the service provided to the customer by technician. In addition, we also record phone conversations between customer and technical executive for customer’s reference and to assist in resolution of dispute’s and/or potential complaints. The session records will also be used to improve the service, support knowledge base, and for internal quality research.
Antivirus Help Zone is not liable /responsible in any court of law, in any circumstances, if customer entertain any fraud calls. Antivirus Help Zone never call customers randomly and never ask for any kind of refunds or any such other payments. We suggest all our customer to report or confirm all such incidence at email@example.com. We never call and ask for any payment from our existing customer. Please do not share your financial information with anyone who pretends to be an Antivirus Help Zone employee.
Collection of Personal Information: At Antivirus Help Zone, personal information of clients is sourced through sites and applications. The information is either submitted by users on sites or is otherwise collected when they furnish it while using an application. The information is not only inclusive of names and e-mail addresses but also demographic information related to gender, education, date of birth, preferences, interests and any other information requested from time to time. Popular methods of information collection end up comprising of Cookies and Call Recording.
Cookies: Cookies as small files collect a clients personal information and their overall experience with a site. And what all steps can be further taken to improve on it. Cookies as a popular medium end up counting the number of computers accessing a site, personalizing the overall experience and remembering a PC user’s preference. In case a browser is set not to accept cookies or reject cookies, you may not be able to access certain features or services of our sites.
Call Recording: For Internal monitoring and raising up the quality of services, Antivirus Help Zone reserves the right to record calls. However, respecting the wishes of clients, we at Antivirus Help Zone give them the right to either disconnect a call being recorded or otherwise asking the organization to not record the call at all.
Usage clauses pertaining to personal information:The personal information collected by Antivirus Help Zone is used to improve a client’s overall experience with the services. The same information also ends up going a long way towards: Improving a client’s overall experience not only with the sites but with the overall applications For not only providing a proper response to comments and questions but also ensuring a flawless customer experience Using the same information for sending clients information related to their accounts, services, confirmations, invoices, technical notices, updates, security alerts, support and administrative messages For sending information about new promotions, products and services offered by Antivirus Help Zone and its channel partners Conducting an analysis to gauge the relative success or failure of promotions.